FamPin

How can we help?

Answers to the questions we hear most. Can’t find yours? Contact us and we’ll help.

Getting started

How do I create a circle?

Open the Circles tab and tap Create Group. Give your circle a name, then invite people to it. On the free plan you can have one circle with up to 5 members.

How do I invite my family?

Open your circle and choose Invite. Share the invite code, or let them scan the QR code. They’ll need FamPin installed on their own iPhone or iPad.

How do I join a circle someone invited me to?

In the Circles tab, tap Join Group. Then scan the QR code or enter the invite code you were sent.

Does FamPin work on Android?

Not yet. FamPin is available for iPhone and iPad only.

Location and alerts

Someone’s location isn’t updating. What should I check?

Ask them to check these on their device:

  1. In iOS Settings, go to Privacy & Security, then Location Services, then FamPin. Choose Always and turn on Precise Location.
  2. In iOS Settings, go to General, then Background App Refresh, and make sure it’s on for FamPin.
  3. In FamPin, make sure Ghost Mode is off and location sharing is on, under Settings, then Privacy & Sharing.
  4. Check the phone has a data connection and isn’t switched off or out of battery.

Low Power Mode can also slow down background updates.

How do I get an alert when someone gets home?

Open the Places tab and add a place, such as Home or School. Search for an address or drop a pin, then set the place’s size. Everyone in the circle gets an alert when someone arrives or leaves. The free plan includes 3 places.

Why didn’t I get an alert?

Make sure notifications are allowed for FamPin in iOS Settings, under Notifications. Arrive and leave alerts also need the other person to allow Always location access, so their phone can detect the place in the background.

Will FamPin drain my battery?

FamPin uses precise location while the app is open and lighter, lower-power updates in the background. Live tracking and Drive Mode update more often while they’re on, so they use more battery.

Device Finder

How do I find a lost phone?
  1. On the map or in the Circles tab, tap the person whose phone is missing.
  2. Check its last location, and tap Get Directions if it helps.
  3. Tap Mark Device as Lost. The phone plays a loud alert, shows a full-screen alert, and everyone in the circle is told it’s missing.
Why isn’t the lost phone ringing?

The lost phone needs a data connection, FamPin installed and signed in, and notifications allowed. If it’s switched off or out of battery, you’ll still see the last location it shared.

Can FamPin find AirPods, AirTags or Android phones?

No. FamPin finds iPhones and iPads that have FamPin installed and are signed in to your circle.

Subscriptions and billing

What do I get with Premium?

Unlimited circles, members and saved places. Choose Monthly at US$5.99 a month with a 7-day free trial, or Lifetime for a one-time US$19.99. Prices in your currency are shown in the App Store.

How do I cancel my subscription or free trial?
  1. Open the iOS Settings app and tap your name.
  2. Tap Subscriptions, then FamPin.
  3. Tap Cancel Subscription. To avoid being charged, cancel at least 24 hours before your trial or billing period ends.

Deleting the app or your account doesn’t cancel a subscription.

How do I restore my purchase on a new device?

Sign in with the same Apple ID you bought with. In FamPin, go to Settings, tap Upgrade to Premium, then tap Restore.

How do I get a refund?

Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.

Privacy and your account

Who can see my location?

The people in the circles you join. Nobody can see you until you accept an invite and allow location access. See our Privacy Policy for details.

How do I take a break from sharing?

Go to Settings, then Privacy & Sharing, and turn on Ghost Mode. FamPin stops sending your location until you turn it off. Your circle may still see the last location you shared.

How do I leave a circle?

Go to Settings, then Privacy & Sharing, and tap Leave All Groups. You’ll stop sharing with everyone until you join a circle again.

How do I delete my account?

Go to Settings, then Privacy & Sharing, then Data & Privacy, and tap Delete My Account. Read what gets deleted.

Still stuck? Email support@fampin.com or use our contact form. Tell us your device model, iOS version and what you were doing when it happened.